Here’s a long overdue shout out to the fine folks at EagleSat. This small family-owned business in Longmont, CO serviced our MotoSat satellite internet system the last time we had problems. Which was apparently not the last time.
At the time we had trouble locking on to our Satellite, with frequent motor stall errors. My usual multiple calls to MotoSat for support, and their routine responses about upgrading firmware, resulted in determination that a shop repair was necessary.
We weren’t about to return to Salt Lake City again, and pickings were slim for mobile internet experts in Wellington, CO. Our choices were an upholstery shop that sold MotoSat systems in nearby Fort Collins, or driving a couple hours to EagleSat. We opted for the latter and were glad we did.
One phone call to Frank, and we had an appointment scheduled and parts on the way. The next week we spent a day with he and his son Adam working on our rig, and we were home before dark. They cleaned up our entire system, replaced all the motors, and yes, even upgraded the D3 firmware.
So here we sit now, waiting for another elevation motor set to arrive. As soon as we set up here on the slabs, the dish wouldn’t budge. After troubleshooting all I could, the first person I called was Adam. He was polite, generous with his time, and helped me determine that both our elevation motor was shot, and I could do the repair myself. All I had to do was call MotoSat for the part. Oh that, and find an address for shipping.
Solar Mike was kind enough to let us ship our parts to him. I’d be on the roof reassembling everything right now if MotoSat hadn’t left a message saying the part is on back order and it may ship out next week. At least they were kind enough to call and let me know! In fact, Matt was the nicest tech I’ve dealt with at MotoSat in a long time. Maybe he hasn’t been there long enough to develop the characteristic arrogance and impatience I have encountered in the past.
But there I go digressing once again. It’s just a good thing we now have our MiFi for internet service redundancy! I could think of worse places than Slab City, USA to be waiting on parts. Ones that cost money for instance. But if I run into any challenges putting our F2 mount back together, I know who I’ll be calling …
EagleSat is a satellite communications company specializing in remote site connectivity and network interoperability. They offer premium mobile satellite solutions for commercial use and the recreational consumer (Motor Coaches and RV’s). EagleSat offers a full-line of mobile satellite systems for Internet access (voice and data) and/or television reception. And they know their stuff – there is a reason they service MotoSat systems, but not sell them!